Service Support

Contact Us

Shenzhen ARISE Optoelectronics Co., Ltd

Contact person: Mr. Xia

Tel:15986732798

Address: 2nd Floor, Building C, No. 1 Tianliao Tiankuo Road, Yutang Street, Guangming District, Shenzhen

Online support


Online Technical Support & Help Center

1. FAQ Section

表格

Category Typical Frequently Asked Questions
Installation & Usage How to install livestock LED tubes correctly to avoid circuit short circuit?
Troubleshooting The LED tube fails to light up or flickers; how to quickly judge whether the fault lies with the product or the power supply?
Maintenance & Upkeep In the high-humidity environment of pig farms, how to clean LED lampshades to extend service life?
Compatibility & Adaptation Can the existing circuit of pig farms be directly replaced with our integrated LED cables?

2. Multi-channel Online Support

  • Customer Service Consultation: Official website online customer service (Working Days: 9:00–18:00), WeChat customer service, phone support (15986732798, Mr. Xia).
  • Technical Document Download: Electronic versions of product installation manuals, wiring diagrams and troubleshooting guides are available.
  • Remote Assistance: For bulk project clients, video guidance is provided for installation, commissioning and fault diagnosis.
  • Message Feedback Channel: You may leave messages during off-hours; replies will be given within 12 working hours.

3. Technical Support Services

  • Free provision of livestock lighting solution design suggestions to match lighting demands of different farming scales.
  • Provide product application optimization suggestions tailored to special pig farm environments (heat preservation, moisture proofing, electric shock prevention).
  • Regularly update product firmware and user guidelines, which are released on the official website for customers to view and download.