Service Support
Service Support
Contact Us
Shenzhen ARISE Optoelectronics Co., Ltd
Contact person: Mr. Xia
Tel：15986732798
Address: 2nd Floor, Building C, No. 1 Tianliao Tiankuo Road, Yutang Street, Guangming District, Shenzhen
Warranty Information
Warranty Policy & Service Commitment
1. Core Warranty Commitment
Warranty Period Standards
- Special LED Tubes for Livestock Farming: 3-year free warranty from the date of purchase.
- Heat Preservation Lampshades & Matching Bulbs/Tubes: 1–2 years free warranty from the date of purchase.
- Integrated LED Cables and Supporting Accessories: 5-year free warranty from the date of purchase.
Within the warranty period, products with non-human-induced performance failures are eligible for free repair or replacement.
Warranty Activation Rules
The warranty period is calculated based on the date of the purchase certificate (invoice / order screenshot). For products without valid proof of purchase, the warranty shall be calculated from the production date.
2. Warranty Service Coverage
- Free repair or replacement for failures caused by inherent component defects and manufacturing process flaws.
- Free technical guidance is provided during the warranty period to troubleshoot usage faults unrelated to product quality.
- Priority warranty response channel is available for customers with bulk procurement of livestock farming projects.
3. Exclusions from Free Warranty
The following circumstances are not covered by free warranty:
- Products beyond the warranty period.
- Damage caused by improper installation, unstable power voltage, or harsh operating environments (e.g., strong corrosion, excessive high temperature).
- Malfunctions resulting from unauthorized disassembly, modification, water ingress, or external impact.
- Damage caused by force majeure (e.g., natural disasters, lightning strikes).
- No valid purchase certificate provided, or inconsistent certificate and product model.
4. Warranty Application Process
- Contact customer service or your sales contact, and provide product model, purchase certificate, and detailed fault description.
- Submit photos or videos of the faulty product for fault verification by our customer service team.
- If warranty conditions are met, our company bears round-trip logistics costs, and the customer sends back the faulty product.
- Inspection, repair or replacement will be completed within 3–5 working days after receipt, with real-time progress feedback provided.
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Contact person: Mr. Xia
Tel：15986732798
Q Q：905822047 -
Address: 2nd Floor, Building C, No. 1 Tianliao Tiankuo Road, Yutang Street, Guangming District, Shenzhen
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